BPM can be used to create and automate processes across applications, modify these processes with ease and structure collaborative processes and tasks. In addition BPM can be used to orchestrate across multi-channel customer interactions and give insight into key performance metrics. The applications can continue to be upgraded and maintained independent of the BPM layer.
BPM and its process accelerators offer –
- Designed for end-user customization
- Upgrade safe
- Deployed on-premise or in cloud
- Embedded Business Intelligence, collaboration and managed content
- Collaborative, intuitive multi-channel interface
- Adaptive platform to protect against technology shifts
- Standards-based, hot-pluggable architecture
An intelligent Business Process Management Suite (iBPMS) provides the foundation to achieve operational excellence and accelerate business innovation.
Now the paradigm has shifted and Business needs to respond pro-actively rather than re-actively. Brain have the predictive ability i.e. humans have an ability to predict based on the occurrence of events in real-time.
We need business’s decision making system to have such predictive analysis and decision making capability based on the occurrence of events in real-time.
Today’s existing decision making systems are using historical data to analyze and identify patterns and have algorithm based or statistical forecasting techniques to drive planning. To make those decisions they have rules i.e. business rules to make appropriate business decisions however these rules cannot evolve automatically.
One can change rules at runtime in an application; it’s an offering of a tool however the rules cannot evolve themselves automatically and cannot predict the future based on real-time business events. Example – using BI and Analytics software, enterprises can plan promotions, can optimize inventories however if business tap into the business events they can predict the behavior of the customers and if they found a customer likely to churn they can start engaging with them pro-actively.
An iBPMS expands the traditional BPMS by adding the new functionality needed to support Intelligent Business Operations (IBO), such as real-time business analytics, deep complex-event processing (CEP), social media to support social behavior and collaboration, and expanded technologies to support growing requirements for mobility.
Put BPM and CEP together and get a responsive enterprise. BPM and CEP together gives you intelligent business processes that react to changing business conditions in real time, providing continuous visibility—in short, an instantly responsive enterprise.
- 1. Discover information contained in the events
- 2. Understand the information at macro level
- 3. Determining the impact and then act accordingly.
- 1. Ensures business processes are optimally defined, managed and monitored.
iBPM = BPM + CEP + Social Media + Mobile Devices
When you grind – BPM, CEP with Social Media and Mobile Device technologies and when you are spicing things with more analytics you get an iBPM.
When you include analytics and iBPM into process orchestration, you are offering process participants with real time situation awareness and hence they can tailor their response most appropriately to emerging business threats and opportunities.
- 1. It allows organizations to have more intelligent processes that can be aimed at better operations minimally and innovative processes easily.
- 2. iBPMS enhance a business’s situational awareness by seeking patterns of interest, enabling quicker / more effective decisions through poly-analytics and rapid adaptation for appropriate actions through flexible processes
BPM vs iBPM –
- Social media to incorporate more external data sources, external perspectives (such as experts and customer voices) and context data into the entire life cycle (not just the design-time experience). Social media can enhance and provide more information about the situational context. Social media will also support additional analytical techniques, such as social network analysis, to support decisions regarding the best next actions. This also allows for better collaboration and crowdsourcing.
- Mobile device support to give individual contributors and supervisors 24/7 access to work to sustain responsiveness, and to allow for mobile interactions within the process context, especially in global operations.
- Expanded active analytic capabilities in such areas as business activity monitoring (BAM) and CEP technologies to provide broader, better and predictive analytics; deeper and interactive business dashboards; better real-time visibility into process performance; more timely alerts for exception conditions; improved process intelligence; and better context awareness.
- Integration with on-demand analytic tools, such as statistical (predictive) analytics and simulation. When applied in an IBO context, these tools are aimed at repeatable, operational decisions, rather than ad hoc tactical or strategic kinds of decisions. The same analytics can play a role in active analytics (for example, when invoked by a BAM or CEP platform).
- An expanding set of decision management tools leveraging “poly-analytics,” including more powerful support for rule management, optimization and simulation technologies, as well as constraint-based optimization engines that use advanced mathematical techniques to weigh trade-offs and generate the most effective available decision.
- Access to new forms of unstructured and external information sources, including video, audio and social streams.
- Role-based user access, user experience and interaction pattern support.
Endorsing BPM as a discipline, rather than a miraculous system in the organization is the key to a process-centric enterprise. A paradigm shift is needed for BPM to be successful in an organization. BPM should be embedded in the organization’s culture.